The second day in Tirumala
The second day in Tirumala is meant to secure a railway ticket for journey to New Delhi. The railway reservation centre has to get an upgrade if it wishes to cater to the needs of passengers. Passengers who wish to board a train not only come from Andhra, Tamil Nadu, Kerala and Karnataka, they hail from distant places like Madhya Pradesh, Maharashtra, Bihar, Bengal and Delhi. I came across one instance where a gentleman hailing from Madhya Pradesh wished to check the seat availability. The staff as usual did not check the status on the terminal and just dismissed him by saying "no seats". There are two counters; there is an urgent need to have three counters. This can easily be done as there is enough space. In the morning one queue is for normal tickets and other queue for tatkal tickets. Second "trains at a glance" guide of the railways should have different sets (three to four copies) in such reservation centres so that people could know the trains and the connectivity. Tie the "trains at a glance" to a desk or wood board if you have apprehensions that somebody would take it. Because the display board only shows trains originating and passing through Tirupati. Third how to motivate the reservation staff is an issue that needs to be looked at.
Reservation centres in Tirumala, Nagar needs upgrade
Reservation staff is meant to serve passengers, if passengers come from distant places and are not able to get the requisite information on the basis of which they can purchase tickets then the railway counter is of little use. Same is the plight of reservation counter inside Samadhi Mandir in Ahmednagar. There is just one counter, two counters can be made by putting the terminal straight instead of putting it sideway and taking the whole space. The window can be extended, it calls for a little reconstruction. And before the reservation staff puts the reservation slips dully filled by middlemen, he should look at the people who are standing in the line with no middle contacts. The more you encourage middlemen and their capacity to procure ticket at will, more you are hurting the common man and disobeying the simple and sensitive template the place has been brought up with. As an extreme step rotate reservation staff every three months if things don't improve. Passengers here at the reservation centre are in a discomfort and any query on seats and trains is brushed aside. This may not be true for all occasions but it happens quite often. You have a whole room selling the fabric, why not take some space and utilise for handing out railway tickets. One can say that the reservation counters would be idle by early afternoon; perhaps then one counter should be functional and another utilised for some other meaningful purpose. If public is taken care of, then everything would have smile quotient. Dharamshalas are far away; by the time they reach prasadam centre people have sweated like anything. One won't say anything on shopping complex. A place that is short of water the entire year for its no fault has to face such dilemmas. The hospital needs upgraded version of medical equipments, make a provision for that. BSNL office ke bahar board par tasveer par dhool jam rahi hai ya cover karein yah wahan se tasveer hatake andar office mein lagaye. Sayad yeh board ab tak kahin aur laga hoga.
Coming to Tirumala, on a Sunday i took a 2AC tatkal ticket for Bangalore Rajdhani for the next day. Coming to Uttaradi Mutt, i was in two thoughts on whether i should change the ticket as it showed waiting list 1 or continue with the journey. I again went to the railway counter, sought the number of Andhra Pradesh Sampark Kranti and seeing a whole host of vacancies for Wednesday travel, took a normal ticket with no hassles of tatkal or no tatkal. While on the way i had three different glasses of horlicks, each glass coming for 13 rs. Earlier you could get these milk preparations for five rs, seeing a hike at regular intervals. Adjacent to railway reservation centre on the left is a round shaped structure which serves milk, tea, coffee and horlicks, boost and bournvita. On occasions coffee is known to be of admirable taste. Rest of the second day went with the consolation that i have two more days of which one day could be utilised to walk from Alipiri Gate to Tirumala.
The second day in Tirumala is meant to secure a railway ticket for journey to New Delhi. The railway reservation centre has to get an upgrade if it wishes to cater to the needs of passengers. Passengers who wish to board a train not only come from Andhra, Tamil Nadu, Kerala and Karnataka, they hail from distant places like Madhya Pradesh, Maharashtra, Bihar, Bengal and Delhi. I came across one instance where a gentleman hailing from Madhya Pradesh wished to check the seat availability. The staff as usual did not check the status on the terminal and just dismissed him by saying "no seats". There are two counters; there is an urgent need to have three counters. This can easily be done as there is enough space. In the morning one queue is for normal tickets and other queue for tatkal tickets. Second "trains at a glance" guide of the railways should have different sets (three to four copies) in such reservation centres so that people could know the trains and the connectivity. Tie the "trains at a glance" to a desk or wood board if you have apprehensions that somebody would take it. Because the display board only shows trains originating and passing through Tirupati. Third how to motivate the reservation staff is an issue that needs to be looked at.
Reservation centres in Tirumala, Nagar needs upgrade
Reservation staff is meant to serve passengers, if passengers come from distant places and are not able to get the requisite information on the basis of which they can purchase tickets then the railway counter is of little use. Same is the plight of reservation counter inside Samadhi Mandir in Ahmednagar. There is just one counter, two counters can be made by putting the terminal straight instead of putting it sideway and taking the whole space. The window can be extended, it calls for a little reconstruction. And before the reservation staff puts the reservation slips dully filled by middlemen, he should look at the people who are standing in the line with no middle contacts. The more you encourage middlemen and their capacity to procure ticket at will, more you are hurting the common man and disobeying the simple and sensitive template the place has been brought up with. As an extreme step rotate reservation staff every three months if things don't improve. Passengers here at the reservation centre are in a discomfort and any query on seats and trains is brushed aside. This may not be true for all occasions but it happens quite often. You have a whole room selling the fabric, why not take some space and utilise for handing out railway tickets. One can say that the reservation counters would be idle by early afternoon; perhaps then one counter should be functional and another utilised for some other meaningful purpose. If public is taken care of, then everything would have smile quotient. Dharamshalas are far away; by the time they reach prasadam centre people have sweated like anything. One won't say anything on shopping complex. A place that is short of water the entire year for its no fault has to face such dilemmas. The hospital needs upgraded version of medical equipments, make a provision for that. BSNL office ke bahar board par tasveer par dhool jam rahi hai ya cover karein yah wahan se tasveer hatake andar office mein lagaye. Sayad yeh board ab tak kahin aur laga hoga.
Coming to Tirumala, on a Sunday i took a 2AC tatkal ticket for Bangalore Rajdhani for the next day. Coming to Uttaradi Mutt, i was in two thoughts on whether i should change the ticket as it showed waiting list 1 or continue with the journey. I again went to the railway counter, sought the number of Andhra Pradesh Sampark Kranti and seeing a whole host of vacancies for Wednesday travel, took a normal ticket with no hassles of tatkal or no tatkal. While on the way i had three different glasses of horlicks, each glass coming for 13 rs. Earlier you could get these milk preparations for five rs, seeing a hike at regular intervals. Adjacent to railway reservation centre on the left is a round shaped structure which serves milk, tea, coffee and horlicks, boost and bournvita. On occasions coffee is known to be of admirable taste. Rest of the second day went with the consolation that i have two more days of which one day could be utilised to walk from Alipiri Gate to Tirumala.
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