Tuesday, October 23, 2012

The visit to RBI office in Kolkata amidst queues on either side

The visit to RBI office in Kolkata amidst queues on either side

Having stayed too long in the Bowbazar Post office to broach the subject of postcards and possible breakup of hearts, the time was ripe to rejuvenate myself by paying a visit to RBI which had amongst occupants some visibly ready for eye for an eye. The visit to RBI office was prompted by the need to seek a replacement of a soiled note which i had collected from Delhi Metro when i decided to take its daily boat. You can't blame the Delhi Metro for handing notes of disproportionate sentiment but of late i had been collecting changes that looked too asymmetrical to be accepted by those who were travellers deemed perpetual.

Reaching Dalhousie

It was a 20rs note which had numbers on the top against a paste up coat. I was told to get down at Dalhousie from where i could a get a view of RBI and all those who dared to be drowsy. As i reached the mammoth building, the queue on either side suggested the wait had been enduring for those willing to be exhibiting. Straightway i took the stairs, hoping my job was to seek one note replacement and it would be handy as few would refuse to heed as this happened to be their firmament.

All counters were not in operation and a few which were had queues to suggest some among those manning it were down with some ailment. As for counter number four, there was one lady manning it who seem to be giving a dressing down to a customer on the other side.

First task was to collect the token and having done that joined the queue to bat. Those sitting on the counter took their time to read the notes and make a due entry and hand fresh ones made possible by their long-running inventory. In between looking at the huge ceiling and trying to figure out the cement that went to raise the mammoth building, i raised myself to reach the third floor as that was the only place where public toilet existed without roar. Out in a minute i returned to the ground floor where every third customer had enough time to give a spin to this RBI-waiting lore.

Wait for customers

When i suggested that a large number of customers who seem to be not in the pink of health were waiting outside to gain an entry, some called it an eyewash suggesting that most made up of agents who were out to seek a fresh note wrapping for their clients who were all too familiar with RBI-behaving.  Clients could least afford to stand in the queue for long and due to their inability to travel from far away places like Salt Lake, had positioned agents who got the work done for little wages. Hard to believe this side of the story. But this attempt to  write by no means suggest that these agents should be deprived of their bread and butter; the change to be introduced if possible is to lessen the wait that probably now extends to two to three hours at the gate.

Given the mammoth structure the RBI was housed in, i assumed that optimal utilisation was not being done and given the structure it was in, RBI could afford to move to a small premises and let this be let out for generating revenue surprises. Perhaps the slew of departments/functions the RBI is handling may make it an impossible feat to perform given the advantage of secrecy that this building brings for no song. The entire structure could still be optimally utilised if portion went for RBI functions and rest put on let out junction.

No comments:

Post a Comment